I’ve just cancelled my Everquest 2 account. The reasons are not really relevant, but I was struck dumb by the processI had to go through to actually cancel.

I was not allowed to cancel my subscription without filling in a survey first, and then being subjected to reasons not to cancel. The point here is that you cannot cancel a subscription to Everquest 2 without filling in the survey form. If you try and leave it blank, it tells you you have not filled in any of the answers.

So I entered everything bad I could think of as answers to the survey, or chose every option offered. No, the answers weren’t accurate, but that’s my choice. But really, forcing me to answer questions before cancelling my account? I thought I was a customer…

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